Showit Desktop has been discontinued. Publishing is no longer available.

Please read Desktop Transition Information for details.

If you have trouble opening the Showit Desktop application you can use the steps below to hopefully resolve your issue. Changes to your website can no longer be published as mentioned above.

Mac Troubleshooting

These steps will help out Mac users who need to clear out the local files that might be causing issues.

Manual Removal

  • Mac OS 10.7-10.11

1. Clear Encrypted Local Store

  1. Go to Finder
  2. Choose Go > Go To Folder…
  3. Paste the following text into the dialog and click Go: ~/Library/Application Support/Adobe/AIR/ELS
  4. Delete the folder: com.showit.app.showit

2. Clear Local Store

  1. Go to Finder
  2. Choose Go > Go To Folder…
  3. Paste the following text into the dialog and click Go: ~/Library/Preferences/
  4. Delete the folder: com.showit.app.showit
  5. Delete the file: com.showit.app.showit.plist

3. OS Lion Issues

Showit is Crashing on Mac OS Lion

Windows Vista & Newer

Works for Windows Vista and Newer

These steps will help out Windows Vista and 7 users who need to clear out the local files that might be causing issues.

1. Clear Encrypted Local Store

  1. Quit Showit
  2. Open an Explorer window
  3. Navigate to the following folder: C:/Users/USERNAME/AppData/Roaming/Adobe/AIR/ELS/
  • IMPORTANT If you can’t find the AppData folder, you must then follow these steps to show the hidden folder.
  1. Delete the folder: com.showit.app.showit
  2. Open Showit to see if your issue is resolved
  3. If not, proceed to step 2 below.
  

Deleting this folder will not lose any info as it will be loaded from the server next time you login.

2. Clear Local Store

  1. Quit Showit
  2. Open an Explorer window
  3. Navigate to the following folder: C:/users/USERNAME/AppData/Roaming/
  4. Delete the folder: com.showit.app.showit
  5. Open Showit to see if your issue is resolved
  

Learn more about Showit 5

Get Help for Showit Desktop

Showit 5 is a completely reinvented drag-and-drop web design app for the modern world. If you need help with Showit Desktop, check out the Showit Desktop support page.